A Mother's Discovery

a mother's experience nurturing her little ones, treasuring every single family moments with her loved ones and sharing her thoughts on day-to-day life experience, breastfeeding and natural parenting ...

Friday, July 6, 2007

customers are always right...!

a superbrand restaurant with many branches but what happen to this particular branch?


it has been a few hectic days for me and my hubby (and Jihan as well)...so we decided to spend the evening at Alamanda Putrajaya and have our dinner at good restaurant there...

we reached there at around 6.30pm..met maizura, my schoolmate in MRSPC 96/97 with her hubby and chubby baby Nasya...Jihan was a bit shy -shy cat...heheheh....then went to Parkson and my hubby bought 2 new trousers and i bought a few cooking utensils...

while awaiting for his trousers to get mended, we went down to have our dinner...i was craving for good chicken rice...sowe went to this chicken rice shop ( if you are familiar with Alamanda, you know which restaurant i really mean)...

the restaurant quite empty...we waited outside, as stated "please wait to be seated"..a worker was standing in front of us with a poker face....not a smile on his face...he also did not greet us...so we found the seats ourselves and were given the menu...i had to call the waiter twice for a baby chair (even with my deep loud voice!- for those who knows me, you know how loud my voice is even in a normal conversation)....

my dear Jihan was so excited seeing the "chicken" paintings around, while we decided what to order...so, we made up our mind within 3-4 minutes after we were seated...there were a few waiters just standing around (doing nothing or wiping the table that were already cleaned!)...so i called one of them that we were ready to order...this guy called his other poker face's friend to attend us... 1 minute passed-by...i called another person to take our order....my Jihan was already saying it loud' "nak nasik...nak nasik...nak shiken..." (i want rice..i want chicken..)..but still this poker face fella stood still as he wasn't aware that i was waving and yelling to call for attention...!!!!

i was pissed off...the other guy went to the table who came later than us to take their orders!!! so, my husband ushered us out of that restaurant and we decided to eat somewhere else...i even mumbled quite loud, "if you don't want to take my order, fine..! i'll eat somewhere else...!" we put Jihan back at her stroller, still saying, "nak nasik" ...i saw the sillhoutte of the waiter behind me but he said nothing...no apology..not a word....were they just dumb with the customers..??!!!it was so irritating...!!!

we left and went to another chicken rice restaurant in front of it...

we were not being fussy about simple things...but i already called for their attention and they heard me well...it killed our appetite but luckily i still got to eat the chicken rice at other place...we previously went to this particular restaurant at its other branches but their services were acceptable and up to our satisfaction and expectations...!!!!

something has to be done to this particular branch...the manager was there...doing some paperworks...you need to make sure that you select acceptably capable person to work with you...

we need to put the effort to upgrade ourselves to become a better person...and remember that the customers are always right no matter what...Malaysians are lack of sweet smile to greet people pleasantly and are afraid to learn from others...simple everyday use English is important especially for those who work in the tourism industry which includes the shop assistants, waiters, janitors and such....

another story...i had this experience few years ago in Kuantan...we used to buy breads and cake from this cafe...so, there was a Mat Salleh in front of me ordering at the cashier, "1 black coffee please..."...the girl replied, "we don't have black coffee here, we have only white coffee..."

i was puzzled...how come the girl could say that to the customer...then i looked up at the menu board, it stated there white coffee (and i started laughing inside..)...meanwhile, the Mat Salleh was really puzzled and upset as he couldn't get his black coffee....then he said,"Kopi 'O' ada..?"..then the girl said, "ada.." the customer said, " black coffee is kopi O laa..."

at that time, half of me was ashamed of Malaysians attitudes and half of me was really symphatized with the girl ...but it's up to us to decide what is best for ourselves, our nation and our country....

oh, by the way, i also met my long-lost pet sister (kak Azlina) whom i met again in friendster after 10 years...we were surprised to meet again face to face today....and she even gift us a box of chocolate cookies that she managed to grab after we met...Tq.... ( at least that lightened up my mood towards the end of the day...)


3 comments:

rizza said...

ezura..
betul la ..kat msia memang begitu......mereka tak pentingkan pelanggan..pentingkan diri sendiri je tu...memang tak de senyuman bukan tu je..terima kasih pun idak...menyampah betul.......rase sedih tgh,,,,negara islam tapi perangai org2 nye masih tak berubah dari dulu.....hingga kini..walaupun nak ikut "standard" org putih..tapi perangai tak ikut...

heheh
saje je..singgah...
hi jihan...

A Kel called Wonder ...... said...

lol i think i understand.

rizza said...

ezura..hubby za belajar kat sini..tak kerje..2009 balik le msia..insya'allah...

tak jln cuti2 ke sini ke??